terms-conditions

Terms and Conditions

REAL INTERNET LTD – TERMS AND CONDITIONS OF BUSINESS

General

REAL INTERNET Ltd will carry out work only where an agreement is provided either by email, telephone, text, mail or fax. An ‘order’ is deemed to be a written or verbal contract between REAL INTERNET Ltd and the client, this includes telephone and email agreements over and above the signed engagement letter.

Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, REAL INTERNET Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

REAL INTERNET Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

REAL INTERNET Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.

Website Hosting

Whilst REAL INTERNET Ltd recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by REAL INTERNET Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

REAL INTERNET Ltd reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

Request for transfer of service or sites will be refused if a client has outstanding invoices.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the REAL INTERNET Ltd policy that any outstanding accounts for work carried out by REAL INTERNET Ltd or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with REAL INTERNET Ltd.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or REAL INTERNET Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non-payment can result in county court judgements (ccj’s) being added to the client’s credit rating.

Following consistent non-payment of an invoice, our legal advisors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.