Real CMS Includes its very own Customer Relations Manager making it easy to collect all the relevant details of your contacts. Categories for your contacts can include customers, leads, suppliers, newsletter subscribers and general contacts. If you need to have a different category simply add another one.
Categorising your contacts as soon as you capture their information allows you to have several readymade mailing list. Targeting only those your email campaign is created for and reducing spamming means for an easier way to monitor customer interaction, marketing campaign successes and subscriber retention.
Keep a record of your contact's interactions within their file so all team members in your business can access it and be up to date on activity. Set up automatic reminders for your customers so they can be prompted to take action for subscription renewals, appointments, whatever they need reminding of.
Providing a competent and personal customer service experience will have your customers coming back for repeat business.
Real CMS will store templates you create for letters and forms. Using the mail merge option, set up reminder letters for your customers, auto responses for new leads and customer follow ups.
Create email marketing campaigns and schedule them for the future for automatic delivery, important reminders that need to be person or time specific can be set by any member of the team. Using the reminders tab allow any member of the team set themselves or other team members reminders and can schedule them.