How has digital marketing changed consumer behaviour?

Digital marketing has dramatically transformed the way consumers behave. The way we make consumer choices, engage with brands, and access the goods and services we need is radically different from what it was even just a few years ago.

While it may be tempting to regard the process of change as purely one way, the interactions between consumers and brands are also shaping digital marketing.

What exactly is digital marketing?

Digital marketing refers to any marketing activity that makes use of electronic devices or the internet. It may take advantage of a variety of channels such as social media, websites, mobile apps, and blogs. It’s now the principal means by which companies market their goods and services, and through which consumers make choices regarding those goods and services.

The consumer decision-making process is less linear

Compared to the pre-digital age, consumers now have an almost limitless range of consumer choices. Whereas the process through which they made purchases was once relatively straightforward, the consideration stage is now much more involved. It may include referring to review sites, comparing a wider range of potential brands and looking at what their friends and social media connections are saying about a product or service. At the same time as consideration takes longer, the purchasing stage is usually easier. Consumers expect to be able to make a speedy, straightforward purchase.

Consumers are more involved with brands

Social media and other online channels encourage interactivity, and increasingly consumers will look towards brand social media channels for inspiration, entertainment and even community. They may identify with brands to a much greater degree, sharing content with their friends. Good web design and smart use of social media are vital when it comes to being heard.

Change works both ways

Marketing strategies have to be adaptive and flexible to take account of changing consumer expectations. As the digital world gets bigger and noisier, brands that can offer a more personalised and responsive approach will appear more authentic.

To summarise, consumers now have vastly more choice and at the same time, they’re looking for more personal and authentic connections with companies and brands that reflect their values.

Creative web design is a vital component of good branding. Contact us at Real Internet today to find out how we can help.

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